Terms and Conditions for Man with Van South Hackney

These Terms and Conditions set out the basis on which Man with Van South Hackney provides removal and related services within the United Kingdom. By making a booking, confirming a quotation, or allowing work to commence, you agree to be bound by these Terms and Conditions. Please read them carefully before using our services.

Definitions

In these Terms and Conditions, the following definitions apply:

Customer means the person, company, or organisation booking or receiving services.

We, us, our means Man with Van South Hackney, the provider of removal and related services.

Services means any removal, transport, loading, unloading, packing, storage, or associated services that we agree to provide.

Goods means the items and property that we are requested to move, transport, handle, or store.

Contract means the agreement between you and us for the provision of services, incorporating these Terms and Conditions and any written quotation or confirmation.

Scope of Services

We provide man and van, removal, and related services for domestic and commercial customers. The specific services, locations, and times will be set out in your quotation or booking confirmation.

We reserve the right to decline work that is unsafe, unlawful, impractical, or beyond the scope of our equipment, vehicles, or expertise, including but not limited to hazardous materials, illegal goods, or items that cannot be safely moved using reasonable care and skill.

Booking Process

All bookings are subject to availability and must be confirmed by us. You may request a quotation, after which we will provide an estimated price based on the information you supply, including service area, access details, number of items, and any special requirements.

A booking is only confirmed when we issue a confirmation, which may be verbal or written. By confirming a booking, you warrant that you are authorised to enter into the contract and that all information you provide is accurate and complete.

You must inform us at the time of booking of any factors that may affect the services, including restricted access, parking limitations, stairs, lifts, time restrictions, congestion charges, tolls, or special handling requirements. Failure to disclose such information may result in additional charges or, in extreme cases, cancellation of services.

We may require a deposit or partial payment to secure your booking. If a deposit is required, this will be communicated to you before your booking is confirmed.

Quotations and Pricing

Unless stated otherwise, quotations are estimates based on the information you provide and on normal working conditions. Quotations are valid for a limited period, after which we may adjust our prices.

We reserve the right to increase the price if:

The work is not completed within the expected time due to circumstances outside our control or due to inaccurate or incomplete information provided by you.

There are additional items, changes in service area, unexpected access issues, or additional services requested on the day.

Waiting time is incurred due to delays not caused by us, including waiting for keys, paperwork, or access.

Additional charges may apply for congestion zones, tolls, parking fees, permits, and other related costs, which will either be included in the quotation or added to the final bill where applicable.

Payments and Charges

Unless otherwise agreed in writing, payment is due on completion of the services on the day of the move. For longer jobs, larger projects, or commercial work, we may require advance payment, staged payments, or payment on account.

We accept payment by methods agreed in advance. By providing payment details, you confirm that you are authorised to use that payment method.

If payment is not made when due, we reserve the right to charge interest on overdue amounts at a reasonable daily rate until payment is received in full. We may also suspend or withhold services, including withholding delivery of goods, until payment is made.

Where we have agreed credit terms with a commercial customer, invoices must be paid within the agreed period. Late payment may result in additional charges and suspension of further work.

Cancellations and Amendments

You may cancel or amend your booking, subject to the following conditions:

If you cancel more than 72 hours before the scheduled start time, any deposit paid may be refunded at our discretion, less any non-recoverable costs we have incurred.

If you cancel within 72 hours but more than 24 hours before the scheduled start time, we reserve the right to retain part or all of any deposit and to charge a reasonable cancellation fee.

If you cancel within 24 hours of the scheduled start time, on the day of the move, or after our team has been dispatched, you may be liable for up to 100 percent of the estimated charges.

If you request changes to the date, time, address, or scope of services, we will try to accommodate your request but cannot guarantee availability. Changes may result in revised pricing and additional charges. Any agreed amendments will form part of the contract.

We reserve the right to cancel or reschedule services due to circumstances beyond our control, including severe weather, road closures, vehicle breakdowns, illness, or unsafe conditions. In such cases, we will seek to rearrange the services with you at the earliest opportunity. Our liability in these circumstances is limited to a refund of any payments made for services not provided, and we will not be liable for any consequential loss.

Your Responsibilities

You are responsible for:

Ensuring adequate access to the property and any relevant service areas, including arranging parking, permits, and permissions.

Ensuring that goods are properly packed and protected, unless we have agreed to provide packing services.

Securing and insuring valuable or fragile items where appropriate, and notifying us in advance of any items of unusual value, fragility, or sensitivity.

Complying with any relevant property rules, building regulations, or landlord requirements.

You must ensure that all goods for removal are ready to be moved at the agreed time. Any delays caused by inadequate preparation, incomplete packing, or issues with access may lead to additional charges.

Goods Not Accepted for Carriage

We do not carry, store, or handle certain items, including but not limited to:

Illegal items, drugs, weapons, or items of unlawful possession.

Hazardous materials, flammable liquids, explosives, or substances regulated by health and safety or transport legislation.

Perishable goods requiring special storage conditions.

Animals, livestock, or live plants that may suffer damage or require specialist handling.

If such items are presented without our knowledge, we may remove them, hand them over to authorities where required, or refuse to continue with the service. You will be responsible for any costs, loss, or damage arising from the inclusion of prohibited items.

Liability and Insurance

We will exercise reasonable care and skill in providing our services. However, our liability is subject to the limitations set out in this section.

We are not responsible for loss or damage arising from:

Faulty or inadequate packing that you have undertaken yourself.

Inherent defects in goods, including wear and tear, faulty construction, or susceptibility to damage.

Normal handling of items that are fragile, poorly assembled, or not designed to be moved.

Events beyond our reasonable control, such as accidents, traffic delays, extreme weather, or acts of third parties.

Our liability for loss or damage to goods while in our custody or control is limited to a reasonable amount per job, unless otherwise agreed in writing before work commences and any additional charge for extended liability is paid. You are strongly advised to arrange your own insurance cover for the full replacement value of your goods.

We will not be liable for any indirect or consequential loss, including loss of profit, loss of income, or loss of opportunity, arising from or in connection with the services.

Where we agree to dismantle or reassemble furniture or equipment, we will do so with reasonable care, but we cannot guarantee restoration to original condition, particularly in the case of flat-pack furniture or items that have been previously assembled or repaired.

If you believe that loss or damage has occurred, you must notify us in writing as soon as reasonably practicable and, in any event, within a reasonable period after completion of the services. We may request evidence and an opportunity to inspect the alleged damage.

Customer Indemnity

You agree to indemnify us against any claims, losses, damages, costs, or expenses that we incur as a result of:

Your breach of these Terms and Conditions.

Inaccurate or misleading information provided by you.

The inclusion of prohibited, unsafe, or illegal items in the goods.

Damage caused by your instructions where those instructions were given against our advice.

Waste and Disposal Regulations

We operate in accordance with applicable UK waste and environmental regulations. We are not a general waste disposal company and do not remove household rubbish, building rubble, or other waste unless specifically agreed as part of a separate, compliant service.

We will not transport controlled waste or items requiring a licensed waste carrier service unless this has been expressly agreed and all legal requirements are met. You must not request us to dispose of items unlawfully, dump waste, or otherwise breach environmental laws.

If, as part of the agreed services, we remove unwanted items for disposal or recycling, we will take reasonable steps to ensure they are handled through appropriate channels. Additional charges may apply for disposal, recycling fees, or specialist handling.

You remain responsible for ensuring that items presented for disposal are not hazardous or illegal. If we incur costs, fines, or legal liabilities arising from improper waste or items that you have misrepresented, you will be responsible for reimbursing us.

Access, Parking, and Charges

You are responsible for arranging suitable parking for our vehicles at both collection and delivery points. This may include contacting local authorities, building managers, or neighbours where necessary.

Any parking fines, penalty charges, or enforcement costs arising directly from your failure to arrange appropriate parking or from following your instructions may be added to your final bill.

Where access is restricted by narrow roads, low bridges, vehicle height limits, or other physical constraints, we may need to use smaller vehicles, make shuttle trips, or take longer routes. These may incur additional time and charges, which you agree to pay.

Timings and Delays

We will use reasonable efforts to arrive and complete the services within the agreed timescales. However, times given are estimates and not guarantees, as they can be affected by traffic conditions, weather, access, and other factors beyond our control.

We are not liable for delays or resulting losses caused by factors outside our reasonable control. If we anticipate significant delay, we will inform you where practicable and discuss options for completing or rescheduling the work.

Complaints and Disputes

If you are dissatisfied with any aspect of our services, you should raise your concerns as soon as possible, ideally on the day of the move, so that we have an opportunity to address them promptly.

For formal complaints, you should provide a written description of the issue, including dates, addresses, and any supporting evidence. We will review your complaint and respond within a reasonable timescale.

We will work with you in good faith to resolve disputes. This does not affect your statutory rights under UK consumer law.

Governing Law and Jurisdiction

These Terms and Conditions, and any non-contractual obligations arising out of or in connection with them, are governed by and construed in accordance with the laws of England and Wales.

Any disputes arising under or in connection with the contract or these Terms and Conditions will be subject to the exclusive jurisdiction of the courts of England and Wales, subject always to any mandatory provisions of consumer law that grant you additional rights.

Changes to These Terms

We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to your contract. We recommend retaining a copy of the Terms and Conditions that apply to your booking.

Continued use of our services following any changes will be taken as your acceptance of the updated Terms and Conditions where they are notified to you or made available at the time of booking.

Severability

If any provision of these Terms and Conditions is found to be invalid, unenforceable, or unlawful by a court or competent authority, the remaining provisions will continue in full force and effect.

Entire Agreement

These Terms and Conditions, together with any written quotation or booking confirmation, constitute the entire agreement between you and us in relation to the services. You acknowledge that you have not relied on any statement, promise, or representation that is not set out in these documents.

By confirming a booking or allowing work to commence, you agree that you have read, understood, and accepted these Terms and Conditions.