Man with Van South Hackney Privacy Policy
This Privacy Policy explains how Man with Van South Hackney collects, uses, stores and protects your personal data when you use our services. It applies to all Man with Van South Hackney customers and enquiries in the South Hackney area, including when you contact us, request a quote, make a booking or otherwise interact with our business.
We are committed to protecting your privacy and handling your personal data in a lawful, fair and transparent manner in accordance with the UK General Data Protection Regulation and the Data Protection Act 2018.
Who this Privacy Policy applies to
This Privacy Policy applies to private individuals, landlords, tenants, small businesses and any other customers or prospective customers who contact or use Man with Van South Hackney services within the South Hackney area. By providing your personal data to us or using our services, you acknowledge that you have read and understood this Privacy Policy.
What personal data we collect
We collect only the personal data that is necessary for us to provide our man and van services and run our business. This may include the following categories of data:
Identification and contact details, such as your name, contact address, collection and delivery addresses, and preferred contact method.
Booking and service details, such as the type of service requested, property access information you choose to share, inventory or description of items to be moved, and any special instructions related to your booking.
Communication records, such as details of enquiries, quotes provided, booking confirmations, customer service messages and any feedback you choose to send us.
Payment and transaction information, such as records of services purchased, payment status and amounts. We do not store full payment card details. Where card processing is used, it is carried out by a third party payment provider acting as our data processor.
Technical data, such as basic technical information that may be automatically collected when you visit our online pages, including device type and general usage data. We do not actively seek to identify you from this information unless it is necessary for security or fraud prevention.
How we collect your personal data
We may collect your personal data in the following ways:
Directly from you when you contact us by phone, online contact form, or any other communication method to request information, obtain a quote, or make a booking.
During the provision of services, when you give us additional information needed to complete the job safely and efficiently.
From third parties where you have authorised another person to act on your behalf, for example an agent, family member or business contact who arranges the service for you.
From basic technical interactions with our online pages, which may generate limited technical data.
Lawful bases for processing your data
We process your personal data only where we have a lawful basis to do so. Depending on the context, this may include:
Contract. We process your data when it is necessary to provide a quote, respond to an enquiry, set up and perform a contract for man and van services, manage your booking and handle any follow up or aftercare.
Legal obligation. We may process certain information to comply with legal, tax, accounting or insurance requirements, or to respond to lawful requests from regulatory or law enforcement authorities.
Legitimate interests. We may process data where it is necessary for our legitimate business interests and where your interests and fundamental rights do not override those interests. Examples include managing our business operations, improving our services, handling routine customer communications, and preventing fraud or misuse of our services.
Consent. In limited situations, we may rely on your consent, for example if you explicitly ask us to keep your details on file for future bookings where this is not otherwise necessary for contract or legal reasons. Where we rely on consent, you have the right to withdraw it at any time.
How we use your personal data
We use your personal data for the following purposes:
To respond to enquiries and provide quotes for man and van services in South Hackney.
To create, manage and fulfil bookings, including planning routes, allocating vehicles and staff, and carrying out the agreed services.
To communicate with you about your booking, such as confirmations, changes, updates, service issues and follow up messages.
To manage payments, invoices, receipts and any related financial records.
To handle complaints, disputes, claims or queries you may raise and to provide customer care.
To maintain accurate internal records for operational, tax and accounting purposes.
To protect the security of our operations, prevent fraud and ensure the safe provision of services.
To comply with our legal and regulatory obligations.
Data retention and how long we keep your information
We retain your personal data only for as long as necessary for the purposes described in this Privacy Policy, or as required by law. In particular:
Enquiry data that does not result in a booking may be kept for a limited period so we can refer back to previous quotes and respond to repeat or follow up enquiries. We review this data periodically and delete it when no longer needed.
Booking and service records are generally kept for a number of years after the date of service to comply with legal, tax and accounting obligations and to assist with any future queries, complaints or legal claims.
Payment and transaction data is retained in line with financial record keeping obligations.
Where data is held on the basis of consent and is not otherwise required, we will delete it if you withdraw your consent or when it is no longer needed.
When data is no longer required, we will take reasonable steps to securely delete or anonymise it.
Data processors and third party service providers
We may share your personal data with carefully selected third parties who act as data processors on our behalf. These processors help us to operate our business and deliver our services. Examples may include:
Payment processing providers who securely process card or electronic payments.
Accounting or bookkeeping services that assist with financial record keeping and compliance.
IT and hosting providers who support our systems, data storage and security.
These service providers are only permitted to process your personal data in accordance with our instructions and for the purposes described in this Privacy Policy. They must implement appropriate security measures to protect your data and are not allowed to use it for their own purposes.
We may also share data where required by law, for example with law enforcement agencies, regulatory bodies or courts, or where it is necessary to establish, exercise or defend legal claims.
International transfers
Our intention is to store and process personal data within the United Kingdom or other locations that provide an adequate level of data protection. If personal data is ever transferred outside the United Kingdom, we will ensure that appropriate safeguards are in place in accordance with data protection law, such as standard contractual clauses or equivalent mechanisms designed to protect your rights.
How we protect your personal data
We take reasonable and appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access. These measures may include restricted access to systems, secure storage methods, password protection and limiting the amount of personal data we collect and retain to what is necessary.
Your data protection rights
Under data protection law, you have a number of rights in relation to your personal data, subject to certain conditions and exceptions:
Right of access. You have the right to request confirmation as to whether we hold personal data about you and to ask for a copy of that data.
Right to rectification. You have the right to ask us to correct or update personal data that is inaccurate or incomplete.
Right to erasure. You may request that we delete your personal data where there is no longer a legal basis for us to keep it, for example where it is no longer necessary for the purposes for which it was collected, or where you withdraw consent and there is no other lawful basis.
Right to restriction of processing. You may ask us to restrict how we use your data in certain circumstances, for example while we are checking its accuracy or assessing an objection you have raised.
Right to object. You may object to our processing of your personal data where we are relying on legitimate interests as the lawful basis and you believe your rights override those interests.
Right to data portability. Where processing is based on consent or contract and is carried out by automated means, you may have the right to receive your personal data in a structured, commonly used and machine readable format and to request that it is transferred to another controller where this is technically feasible.
Right to withdraw consent. Where we rely on your consent, you can withdraw it at any time. This will not affect the lawfulness of any processing carried out before withdrawal.
If you wish to exercise any of these rights, you can contact us using your usual communication method and clearly state which right you wish to exercise and provide sufficient information for us to identify you.
Complaints and contact
If you have any questions about this Privacy Policy or how we handle your personal data, you can raise them with us through the same channels you use to book or enquire about Man with Van South Hackney services. We will do our best to address your concerns.
You also have the right to lodge a complaint with the UK data protection supervisory authority if you are unhappy with how we have used your personal data. Details of how to do this are available directly from the Information Commissioners Office.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations or how we process personal data. Any updated version will apply to all current and future use of Man with Van South Hackney services in the South Hackney area from the date it is published. We encourage you to review this Privacy Policy periodically so that you remain informed about how we protect your personal data.
