Man With Van South Hackney Terms and Conditions

These Terms and Conditions set out the basis on which Man With Van South Hackney provides moving, transport, and related service solutions to customers across the UK. By making a booking, confirming a quotation, or allowing work to begin, the customer agrees to be bound by these terms. Please read them carefully before arranging any service, as they explain the booking process, payment obligations, cancellation rules, liability limits, waste compliance duties, and the legal framework that applies to all work carried out by our team.

In these terms, references to we, us, and our mean the service provider operating under the Man With Van South Hackney name, and references to you or the customer mean the person, business, or organisation requesting the service. These terms apply to all standard van moving services, item transport, collection and delivery work, and associated labour where offered. They are intended to be read together with any written quotation, booking confirmation, schedule, inventory, or service notes agreed before the job begins.

If any part of these terms is unclear, it is the customer’s responsibility to seek clarification before the booking is confirmed. We may update or revise these terms from time to time to reflect operational or legal changes. The version in force at the time of booking will apply to that booking unless a different written agreement has been made. No employee, driver, or contractor has authority to vary these terms unless we confirm the change in writing.

Booking Process

All bookings are subject to availability and are only confirmed when we accept the request and provide written or recorded confirmation. A quotation may be based on information supplied by the customer, including collection and delivery addresses, access conditions, item lists, estimated load size, handling requirements, parking restrictions, and timing preferences. The customer must ensure that all information provided is accurate, complete, and up to date. If the details later prove to be incorrect, we may revise the quotation, the schedule, or both.

Bookings may be made for one-off transport tasks, same-day assistance, scheduled removals, or other agreed man and van services. We reserve the right to refuse a booking where the job is unsafe, unlawful, impractical, or outside our service capability. Confirmation does not guarantee that the vehicle size originally requested will remain available if the customer materially changes the job description after booking. Any additional labour, waiting time, parking charges, access delays, or extra journeys requested on the day may be charged separately.

The customer must be available at the agreed start time and ensure that the collection point, delivery point, and access routes are suitable for the booked service. We may ask for photographs, an inventory, or further details before confirming the booking. If the customer asks us to move items that are unusually heavy, fragile, awkward, hazardous, or valuable, we may require prior notice and may decline such items at our discretion. Acceptance of a booking does not mean acceptance of any item that is prohibited, unsafe, or inadequately packaged.

Payments and Charges

Unless otherwise stated in the quotation, charges are calculated using the agreed rate, which may be based on time, mileage, load size, labour, waiting time, or a fixed fee. Any estimate given before work begins is provided in good faith but may change if the scope of the service changes. Where a minimum charge applies, the customer remains liable for that minimum even if the job is completed in less time than expected.

Payment terms will be confirmed at booking or before the job starts. We may require a deposit, part-payment, or full payment in advance for some bookings, especially where the work involves a longer route, multiple stops, special handling, or third-party costs. Accepted payment methods may vary and are subject to change. Unless we agree otherwise in writing, all invoices must be paid in full immediately upon completion of the service or within the stated payment period. Late or failed payments may result in recovery action and any reasonable costs incurred in collecting the debt may be added where permitted by law.

Any parking fees, congestion or access-related charges, tolls, permits, ferry costs, storage charges, disposal fees, and other third-party costs incurred during the booking are payable by the customer unless expressly included in the quotation. If we have to wait because the customer, recipient, landlord, building manager, or another relevant party is unavailable or delays access, waiting time may be charged at our standard rate. If the job is postponed, interrupted, or extended because of inaccurate customer information or failure to prepare the premises, additional charges may apply.

Cancellations, Rescheduling, and No-Shows

The customer may cancel or reschedule a booking, but notice must be given as early as possible. Cancellations made within a short period before the scheduled start time may incur a cancellation fee to reflect lost time, vehicle allocation, and administrative costs. Where a deposit has been paid, it may be retained in full or in part if the cancellation falls within the applicable fee period or if we have already incurred preparation costs. Exact cancellation rules may be set out in the quotation or booking confirmation.

If the customer fails to be present at the agreed time, fails to provide access, or is not ready for collection or delivery, we may treat the booking as a late cancellation or no-show and charge accordingly. If weather, traffic, road closures, or circumstances beyond our control affect the schedule, we will use reasonable efforts to rearrange the work, but we do not guarantee that a delayed booking can always be completed on the same day. We are not liable for losses caused by a customer’s failure to provide timely cancellation notice.

Liability and Property Care

We will take reasonable care when handling property entrusted to us. However, our liability is limited to the extent permitted by UK law. This means we are not responsible for loss or damage caused by pre-existing defects, inadequate packaging, hidden weaknesses, ordinary wear and tear, unavoidable movement in transit, or information not disclosed by the customer. The customer remains responsible for securing drawers, doors, lids, loose components, and fragile contents unless we have expressly agreed to package or prepare those items ourselves.

We are not liable for indirect or consequential losses, including loss of profit, business interruption, missed appointments, or emotional distress, except where such exclusion is prohibited by law. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded. If any item is damaged because of our proven negligence, our liability will generally be limited to the reasonable repair cost, replacement value, or the amount recoverable under any applicable claims process, whichever is lower and lawful.

The customer must notify us of any alleged damage, loss, or shortage as soon as reasonably possible and, in any event, within a reasonable time after completion of the service. Claims may need to be supported by photographs, proof of ownership, receipts, or other evidence. We may require inspection of the damaged item, packaging, or delivery location before accepting any claim. Failure to preserve relevant evidence may affect our ability to investigate and may limit or prevent recovery.

Customer Responsibilities

The customer must ensure that the property is ready for the agreed service. This includes arranging parking where necessary, obtaining any required permits or access permissions, and making sure that items can be safely lifted, loaded, and unloaded. If stairs, lifts, narrow hallways, restricted access, or long carrying distances are involved, the customer must disclose this before booking. Any unexpected access issue may cause delays, extra charges, or the need to reduce the service scope.

The customer is responsible for accurately identifying all items to be moved, including any goods requiring special treatment. We may refuse to move items that are dangerous, unlawful, contaminated, or likely to cause damage because of their condition. Prohibited or restricted goods may include, without limitation, explosives, firearms, illegal substances, live animals, perishable waste, and certain chemicals. The customer must not conceal hazardous goods in ordinary boxes, furniture, or refuse sacks.

If the customer instructs us to leave items unattended, in communal areas, or with third parties, this is done at the customer’s risk unless we have agreed otherwise in writing. We are not responsible for theft, loss, or damage occurring after safe delivery or after items have been left in accordance with instructions. It is the customer’s responsibility to check that all items intended for transport are loaded before departure and verified on completion.

Waste Regulations and Disposal

Where the service includes removal, clearance, disposal, or transport of waste, the customer must comply with all applicable UK waste laws and regulations. We may only carry out waste-related work where it is lawful, safe, and consistent with our operating procedures. The customer must accurately describe the waste type before booking. We may refuse certain materials, including hazardous waste, clinical waste, asbestos, gas cylinders, oils, chemicals, paint in some quantities, electrical items requiring specialist handling, and any material that requires licensed treatment beyond our normal service.

Under UK law, waste must be handled responsibly and transferred to authorised facilities or carriers where required. The customer must not ask us to dispose of items in a way that could breach environmental rules, fly-tipping controls, or local authority requirements. If the customer declares that items are rubbish, unwanted, or for disposal, they warrant that they have the legal right to dispose of them and that the waste does not contain prohibited material unless separately agreed. If any item is later found to be misdescribed, contaminated, or unlawful, the customer will be responsible for all resulting costs, penalties, and losses.

We may charge additional fees for sorting, loading, segregating, or disposing of waste that has been wrongly described or that requires special handling. If we are prevented from completing a disposal job because the waste is non-compliant or unsafe, we may still charge for time, travel, labour, and any incurred third-party costs. The customer should understand that waste services are not the same as general removals; they may require different handling, documentation, and compliance checks.

Force Majeure, Delay, and Service Interruptions

We are not liable for failure to perform or delay caused by events outside our reasonable control, including severe weather, road traffic incidents, vehicle breakdown, strikes, acts of government, utility failures, fire, flood, or other emergencies. If such an event occurs, we will take reasonable steps to notify the customer and to rearrange the service where practical. The customer agrees that unavoidable delays do not automatically create a right to compensation.

Where a service is materially delayed or disrupted by circumstances attributable to the customer, such as missing information, inaccessible premises, unsafe loading conditions, or failure to prepare the goods, we may charge for the time already spent and any reasonable costs incurred. If completion becomes impossible due to the customer’s conduct or omissions, we may end the booking and issue an invoice for work performed up to that point. We will act reasonably and proportionately in dealing with any interruption.

Termination, Complaints, and Governing Law

We may suspend or terminate a booking if the customer behaves abusively, refuses to pay, provides false information, requests unlawful activity, or creates an unsafe working environment. If termination occurs because of the customer’s breach, we may retain any deposit and charge for services already delivered. Any complaint should be raised promptly and with sufficient detail so that we can investigate. The customer’s statutory rights are not affected by these terms.

These terms and any dispute or claim arising from them are governed by the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction unless mandatory law requires otherwise. If any provision of these terms is found to be unlawful, invalid, or unenforceable, the remaining provisions will continue in full force. The headings are for convenience only and do not affect interpretation. Together, these terms form the full agreement between the parties regarding the provision of services by Man With Van South Hackney.